Sunday, April 18, 2010

Let's talk about....

COMMITMENT.

It is funny how the world and its inhabitant pursue advancement and growth in whatever aspects they could get their hands on: economy, technology, entertaintment, fashion, education, and yadayadayada..

They wake up every morning, had breakfast, off to work, met clients and settled a project, made profit, advanced the company and then the new cycle began. Or the entertaintment industry that unceasingly injected unconventional music & groove that spun entire globe to validate again and again that 'life without music is empty'. But it is funny that despite our outward advancement, we are drifting behind, digressing inwardly in such a fundamental value that perhaps only most 'old-fashioned' people understood of its intricateness and stayed within the line. Perhaps you are wondering the reason of me writing this.

I had a supper the other day at a restaurant named 'CC' (of coz its not the real name...to protect its identity) with a bunch of frens. Prior to entering, we saw this promotional board outside that states '50% off' on some of its food. We were excited and went in straight away, placed our order and waited for our meal. I ordered a dish (a finger food) that was initially costed like a normal meal (coz i wanted to share it with my frens instead of having a meal on my own) and i thought that since it's 50% off, its probably worth the price.

In the middle of our conversation, a waiter came to notify me that a certain ingredient was 'absent' and whether it was ok to switch to an alternative ingredient. Now let me explain, the main ingredient is the reason behind the EXPENSIVE price it charged and the alternative costed like half of it. I pouted for a while before saying 'yes, it's fine'. Of course it's fine for me!! because i didn't go there for the food, i went there to spend time with my friends. But it is NOT FINE for CC to do that. (forgive me if i start to sound like i'm contradicting myself). My friends' meals arrived in half the normal portion. Everybody was commenting that it was rather 'normal' since what can you expect from a 50% off meal. They were so forgiving.

Never mind what i feel.

I just thought i didn't agree to dine on a '50% off' meal that was attached to a '50%-off' ingredient deal. Just because there's a propensity of making a loss, doesn't give you the right to break that commitment of giving your customer a full value worth of something that now came with discounted price. Screw that marketing strategy (maybe it worked, but i don't buy that). My apology, but i don't take this thing lightly. Because if you noticed, some of the biggest collapses in human's history lay in the failure of men to remain committed to their words. You had the choice to make or not make that commitment in the first place, hadn't you?

Perhaps CC should focus on giving customers values..but it's story for another day.

and hey, anyway i've forgiven u CC...we all make mistakes..and i will still go to dine there next time :)
and maybe im not in the place to write this..but hey, we can alweiz learn from each other rite??

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